Legal Basis for Collection and Processing of Personal Data
In accordance with the Article 9.6 of the Law, the collection and processing of personal data can be carried out if one of the following conditions are met:
- when the customer gives his/her consent to the collection and processing of his/her personal data or if such information is public;
- when personal data are processed on the basis of legislation determining the purposes and methods of their collection and processing;
- when personal data processing is carried out for the purposes of scientific and statistical research by anonymization of them in an absolute manner;
- when collection and processing of personal data is necessary to maintain the life and health of the data subject.
By joining the AZAL Miles program, the customer gives consent to the collection and processing of their personal data by AZAL in accordance with this Privacy Policy. Such consent remains in force until it is withdrawn in writing by the customer. Withdrawal of the Customer’s consent terminates his/her membership in Azal Miles program.
Categories of Personal Data Collected and Processed
AZAL collects and processes the following information:
Information on identity documents - name, surname, nationality (citizenship), date of birth, gender, type and number of travel documents, effective and expiry date, country of issue of the document and other information reflected in the identity documents, which is entered by the customer/user when creating an account on AZAL’s web pages.
Contact information - phone number, mobile number, e-mail address, social media accounts, address of actual residence or registration and other contact information provided by the customer/user when creating an account on AZAL's web pages.
Information about Customer Requests - CDR (call detail record), Call Center information, payment card information, customer instructions, cash receipts and other information regarding the customer/user's inquiry to AZAL.
Process Security Data – personal account data (username and password) created when using products or services provided in digital channels.
Risk Management Information - results and records of various inquiries provided by public authorities regarding the customers/users, records of security requests for flight ban, address registration system records, IP address monitoring records and other information from this category.
Financial Information - data collected during payments made by a person when purchasing AZAL products and services (credit/debit card information, bank account information, IBAN information, balance information and other financial information).
Special Categories of Personal Data - health information, information on allergies, food preferences, information on disability (health limitations) and other information that may affect the flight and is required for the provision of special services.
Marketing Data - reports and assessments reflecting customer/user habits and tastes used for marketing purposes, cookie data, information from database expansion, satisfaction surveys, data collection campaigns and results of evaluation from direct marketing activities, and other data from this category.
Purposes of Collection and Processing of Personal Data
Personal data is collected for the following purposes: Improvement of services (products) provided; Submission of miles; Management of travel reservations and provision of access to other services provided by AZAL; Maintaining communication with customers and managing customer relationships; Providing communication regarding transactions; Personalization and improvement of the customer experience; Providing information about our products or services; Performing emergency and incident management operations; Compliance with the requirements of legislation; Conducting financial or accounting operations; Establishment of information technology infrastructure and implementation and monitoring of information security processes and operations; Prevention of fraud and other illegal acts.
Transfer of Personal Data
In cases established by Articles 13 and 14 of the Law, the Customer’s personal data may be transferred to third parties in accordance with the legal requirements. Customer's personal data may be transferred to the following third parties:
- AZAL’s business partners within the country and abroad.
- AZAL’s structural subdivisions;
- Suppliers;
- Foreign states to which transportation is carried out, authorized international organizations.
- State authorities.
Sending electronic notifications
Customer's personal data may be processed (used) to provide information about AZAL services, promote its products and services and inform the customers about campaigns. For this purpose, AZAL may send written (digital) notifications to the Customer’s means of communication.
Rights of the Customer (Information Owner)
The Customer has the following rights:
- to be informed about the existence of personal data of himself/herself, its owner or operator;
- to request a legal justification for the collection, processing and transfer of personal data about him/her to third parties, to receive information about the legal consequences of the collection, processing and transfer of such data to third parties;
- to be acquainted with the content of personal data collected about himself/herself;
- to know the purpose of collection and processing of personal data about him/her, the periods, methods of their processing, the circle of persons authorized to get acquainted with his/her personal data, including information systems designed for information exchange;
- to demand clarification of personal data collected and processed about him/her and its destruction, except in cases established by law;
- to request a ban on the collection and processing of personal data collected and processed about him/her;
- to obtain information about the sources of personal data collected and processed about him/her, to require the evidence of the legitimacy of such data;
- to require the protection of personal data collected and processed about him/her.
The user may contact AZAL through the following contact information to exercise aforementioned rights and send their relevant inquiries to AZAL. Depending on the nature of the enquiry, the response will be provided within the time limits set by the Law of the Republic of Azerbaijan "On Citizens' Appeals".
” Azerbaijan Airlines " Closed Joint-Stock Company AZ1044, Baku, Azerbaijan Tel: +994 12 497 26 00 Fax: +994 12 598 52 37 Email: airline@azal.az