An Award Ticket is a regular airline ticket that can be purchased entirely with flight Miles, instead of cash.

A Ticket Upgrade allows you to use your flight Miles to move your airline ticket from a lower travel class to a higher one (for example, from Economy Class to Business Class). This allows you to enjoy extra comfort, premium services, and additional benefits during your journey.

Those refer to different redemption rates when booking award tickets, and they are usually tied to flight dates, fare periods, fare classes, or seasonality.
Promo Rate — The lowest Miles requirement, typically applicable for off-peak dates or promotional fare classes. Standard Rate — The “baseline” Miles requirement for regular dates. Prime Rate — The highest Miles requirement, generally applied to peak travel dates, high-demand periods, or premium fare classes.
This structure enables the airline to offer lower Miles award tickets for less in-demand dates, while reserving higher Miles redemptions for travel during peak times.

he number of Miles required for an Award Ticket is not fixed and can vary depending on several factors, including: Flight dates – Peak vs. off-peak travel periods. Seasonality – Higher demand during holidays, summer, or special events. Tariffs and fare classes – Different booking classes (Promo, Standard, Prime) require different amounts of Miles. Destination and travel class – Longer routes or upgrades (e.g., Business Class) require more Miles.