03.09.2024
Azerbaijan's national carrier, AZAL, has completed a comprehensive update and rebranding of its AZAL Miles loyalty program. Alongside this, the airline has upgraded its customer account, incorporating cutting-edge technology and digital services. These changes offer users unique opportunities.
The updates to the loyalty program and the modernization of the customer account are part of a broader transformation of the airline. The main goal of these initiatives is to enhance service quality and strengthen AZAL’s position in the international market.
The redesigned AZAL account, as part of this transformation, is now even more convenient and functional. Thanks to digitalization, passengers can perform all necessary actions — from purchasing tickets and managing bookings to handling miles — entirely online. The innovative solutions integrated into the account notably simplify interactions with the AZAL Miles program, making the service as comfortable and efficient as possible.
The new version of the AZAL Miles loyalty program not only replaces the previous one but also significantly expands its features and privileges, offering customers benefits that were previously unavailable. Every aspect of the program has been redesigned to meet modern digital standards. The new slogan, More miles, more skies ("Fürsətləri səmada tutun"), underscores its status as an upgraded system tailored to the needs of today’s travellers.
Key updates to the program include:
Core benefits across all program tiers:
New features of AZAL Miles:
As part of these changes, participants have been granted the following privileges:
For more information, including answers to frequently asked questions, visit www.azal.az/ru/azal-miles/discovery/faq.
These updates highlight that the modernization of the customer account and the renewal of the AZAL Miles program are two distinct, but interconnected projects aimed at improving service and customer experience as part of the airline's overall transformation strategy.